Refund Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

We offer a 100% money-back guarantee 30-day return policy on all products that are defective or damaged during shipping. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers will also be responsible for paying return shipping costs.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Remember: “All sales are final except when the product is sent wrong or damaged.” You have 30 days since you receive the product to open a claim, after that period of time we are not accepting any claim for refund or return of the product.

Used and damaged items due to wear and tear are strictly non-exchangeable and non-refundable - there are no exceptions to this.

Get damaged items, DOA (dead on arrival)

When you (buyer) get the package, if you find the item is damaged (cracked) in appearance, immediately contact the carrier and us. If the item does not work (DOA), please take photos of the item including the package and send us the photos by email, please contact us within 7 days after receipt of the package. Once the case is clarified, we will resend you a good item. Sometimes for a DOA item, you may be requested to return it.
In this case, please kindly provide us with proofs as below:
* The photos of the original package with front and back sides
* The photos or video of the defective item(s)
* The photos, video, or screenshot showing the malfunction of the defective item(s)

Defective Toys

We’re happy to exchange any toy found to have a manufacturing defect in material, construction, or functional components. Our exchange policy does not cover normal wear-and-tear, damage resulting from misuse, or performance issues not directly related to a defect.

If a toy stops working properly within 7 days after receipt of the package (or within the manufacturer’s warranty period where applicable), please take the following steps before bringing it back:

1. Clean the toy thoroughly with cleaner or warm water and mild soap.
2. Gather any accessories (chargers, attachments, etc.) included with the toy.
3. Gather the packaging and user manual (if you still have them).

Send the toy back anytime to our warehouse address and we'll do our best to sort it out. In the case of a defect, the toy will be replaced (when available).

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

If you are unsatisfied with your order, please contact us and we will do our best to help you out!